Security Operations Center (SOC) Armed Specialist I, II, or III

Position Summary

Security Operations Center (SOC) Specialist work in a centralized SOC, located in Columbus General Office to provide security related services, control site access, and respond to actual or potential security threats and violations at District sites. This is an essential position in order to keep ongoing operations for the District.

Education, Training and Experience

SOC Specialist I (Armed)

High School Diploma or a GED is required.

Must be a minimum age of 21 and have experience working in a dispatch center, call center, alarm monitoring center or security operations center preferred.

Extensive firearms experience/training preferably through law enforcement, security officer, corrections or military, is preferred.

Knowledge of AMAG Access control and Milestone Video Management systems is preferred.

Knowledge of NERC procedural requirements preferred.

Experience making independent use of force level decisions in real life situations.

Ability to type a minimum of 30 words per minute.

SOC Specialist II (Armed)

All requirements as listed above, AND a minimum of 2 years SOC experience, demonstrated and consistent application of policies and procedures with local supervision’s recommendation for progression.

SOC Specialist III (Armed)

All requirements as listed above, AND a minimum of 5 years SOC experience, demonstrated and consistent application of policies and procedures with local supervision’s recommendation for progression.

Licenses and/or Certifications

Valid Driver’s License

Proof of eligibility to legally carry a concealed weapon in the state of Nebraska (CCW, LEO, Retired LEO)

Essential Duties & Responsibilities

SOC Specialist I (Armed)

Demonstrate mental alertness and the ability to exercise good judgement, implement instructions and policies, fully understand security task and processes, and possess the acuity of senses and ability of expression sufficient to permit accurate communication by written, spoken, audible, visible, or other signals required by assigned job duties.  Demonstrate high level of dependability and reliability. 

Demonstrate ability to independently and fluently operate the Districts Physical Access Control System (PACS), Video Management System (VMS), Electronic Intercom System (EIS), Incident/Maintenance reporting software, Telephone system, and Statewide Radio System within 8 weeks of hire.

Control access to District facilities located throughout the state using Physical Access Control Systems (PACS), cameras, and intercom systems.

Follow District guidelines and standards to ensure the District remains compliant with Federal (NERC), State, Local, and district security requirements.

Monitor, respond to, coordinate and document a response to alarms (fire, intrusion, robbery, panic, motion) that are routed into the SOC.

Ensure all cameras, PACS, intercoms, doors, gates, motion detection devices, and computers/servers are performing optimally.

Operate a state-wide radio system and long range walkie talkies to communicate with District employees and emergency personnel.

Manage accountability at select District facilities to ensure accurate list of persons onsite during site emergencies.

Assist in training and evaluating new operators and documenting their performance as instructed.

Ability to continually display and maintain safe firearms handling practices.

Ability to pass District required firearms training and range qualifications program with assigned firearm.

Essential Duties & Responsibilities (Continued)

Ability to successfully complete Stop the Bleed training, Pressure Point Control Tactics (PPCT) training and/or other less than lethal training required by the district.

Demonstrate ability to independently and fluently operate the Districts Physical Access Control System (PACS), Video Management System (VMS), Electronic Intercom System (EIS), Incident/Maintenance reporting software, Telephone system, and Statewide Radio System within 6 weeks of hire.

Effectively identifies and communicates potential and problematic situations. Contact appropriate personnel to obtain assistance in problem resolution. Exercise independent judgment in a calm, collective approach during emergencies and stressful situation. Act as an on-site lead when supervision is not available. Resolve questions, complaints, and requests that may involve policy interpretation. Follow up on customer inquiries and perform research to assure satisfactory resolution. Assist with the training program by developing training material and training new Specialist.

Ability to immediately respond and properly address any emergency or threats within the assigned facility.  Ability to apply proper judgement when determining proper use of force during changing or escalating environments.

SOC Specialist II (Armed)

The Security Operations Center (SOC) Specialist, (Armed) Level II must be able to perform the duties and responsibilities as described in the Security Operations Center (SOC) Specialist, (Armed), Level I position.

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Effectively identifies and communicates potential and problematic situations. Contact appropriate personnel to obtain assistance in problem resolution.

Exercise independent judgment in a calm, collective approach during emergencies and stressful situation.

Act as an on-site lead when supervision is not available. Resolve questions, complaints, and requests that may involve policy interpretation.

Follow up on customer inquiries and perform research to assure satisfactory resolution.

Assist with the training program by developing training material and training new Specialist.

As business dictates, Level II Specialists are eligible to be appointed by Management to a Quarterback temporary role.  Quarterbacks act in a temporary leadership role to support other specialists with issue escalation, consistency of work, and aid in building skill set, talent, experience, ownership, and accountability in the organization. Quarterback may also be assigned to temporary projects as dictated by management.

Essential Duties & Responsibilities (Continued)

SOC Specialist III (Armed)

The SOC Specialist, (Armed) Level III must be able to perform the duties and responsibilities as described in the SOC Specialist, (Armed) Level I and Level II positions.

Demonstrate mental alertness and the ability to exercise good judgement, implement instructions and policies, fully understand security task and processes, and possess the acuity of senses and ability of expression sufficient to permit accurate communication by written, spoken, audible, visible, or other signals required by assigned job duties. Demonstrate high level of dependability and reliability.

Demonstrate ability to independently and fluently operate the Districts Physical Access Control System (PACS), Video Management System (VMS), Electronic Intercom System (EIS), Incident/Maintenance reporting software, Telephone System, and Statewide Radio System within six weeks of hire.

Monitor other SOC Specialists in providing outstanding customer service, technical direction, problem solving, decision making, teamwork, quality work, and leadership of colleagues as required to provide for business need.

Provide input regarding the work performance of a SOC Specialist to the assigned supervisor.

Take initiative on driving consistency throughout the SOC Specialist organization in regard to technical policies and procedures impacting daily work.

Ensure all policies and procedures impacting the SOC Specialist’s work is documented in procedural format.

Drive quality call and alarm audits and will coach SOC Specialists on standards that are required to ensure consistent and accurate support from the SOC.

Provide mentoring to other SOC Specialists and will be responsible for training new employees on various policies and procedures upon completion of new hire training. This includes alarm responses and access control process audits, procedure training as the new incumbent becomes more familiar with the multitude of processes that must be followed in any given situation, and efficient processing of alarms and request for assistance.

Assist with scheduling of SOC Specialist shifts and will be responsible for filling any unfilled shifts when needed.

Physically respond to irate, threatening, armed, intimidating, or suspicious persons and address the situation using the minimal amount of force needed to correct the situation or until law enforcement arrives.

Ability to safely and efficiently handle firearms and successfully complete and follow the District's firearms policy.

Accountable for other duties as assigned.

Core Competencies