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Security Operations Center (SOC) Specialist I, II

Location: 

Columbus, NE, US, 68602-0499

Nebraska Public Power District (NPPD) has an immediate opening for a Security Operations Center (SOC) Specialist I, II or III located at Columbus General Office in Columbus, Nebraska.  Position closes on October 27, 2021, at 11:59 Central Time. 

 

Position Summary

 

SOC Specialists work in a centralized Security Operations Center (SOC), located at the Columbus General Office in Columbus, Nebraska, to provide security related services, control site access, and respond to actual or potential security threats and violations at District sites.  This is an essential position in order to maintain ongoing operations across the District. 

Education, Training and Experience

 

SOC Specialist I, II, III

 

High School Diploma or a GED is required. 

 

Must be a minimum of 19 and have experience working in a dispatch center, call center, alarm monitoring center or security operations center preferred. 

 

Knowledge of AMAG Access control and Milestone Video Management systems is preferred.

 

Ability to type a minimum of 30 words per minute.

 

SOC Specialist II

 

Minimum of 2 years SOC experience with demonstrated and consistent application of policies and procedures. Requires local supervision’s recommendation for progression. 

 

SOC Specialist III

 

Minimum of 5 years SOC experience with demonstrated and consistent application of policies and procedures. Requires local supervision’s recommendation for progression. 

 

Licenses and/or Certifications

 

Valid Driver’s License

Essential Duties & Responsibilities

 

SOC Specialist I

 

Demonstrate mental alertness and the ability to multitask, exercise good judgement, implement instructions and policies, fully understand security tasks and processes, and possess the acuity of senses and ability of expression sufficient to permit accurate communication by written, spoken, audible, visual, or other signals required by assigned job duties.

 

Demonstrate ability to quickly, independently, and fluently operate the District's Physical Access Control system (PACS), Video Management System (VMS), Electronic Intercom System (EIS), Incident/Maintenance reporting software, Telephone system, and Statewide Radio System within 6 weeks of hire. 

 

Demonstrate ability to independently assess actual and potential security risks, violations and incidents and take appropriate action to minimize or prevent further violations or risk to District assets, which includes teammates and property.

 

Control access to District facilities located throughout the state using Physical Access Control Systems (PACS), cameras, and intercom systems.

 

Follow District guidelines and standards to ensure the District remains compliant with Federal (NERC), State, Local, and District security requirements. 

 

Monitor and coordinate or document a response to alarms (fire, intrusion, robbery, panic, motion) that are routed into the SOC.

 

Ensure all cameras, PACS, intercoms, doors, gates, motion detection devices, radios, and computers/servers are performing optimally.

 

Operate a state-wide radio system or long-range walkie talkies to communicate with District employees and emergency personnel.

 

Manage accountability at select District facilities to ensure accurate list of persons onsite during site emergencies.

 

Assist in training and evaluating new operators and documenting their performance as instructed.

Essential Duties & Responsibilities (Continued)

 

SOC Specialist II

 

The Security Operations Center (SOC) Specialist II must be able to perform the duties and responsibilities as described in the Security Operations Center (SOC) Specialist I position.

 

Achievement of Level II is a progression based on performance and tenure.  This level works independently with minimum supervision.

 

Effectively identifies and communicates potential and problematic situations.  Contacts appropriate personnel to obtain assistance in problem resolution.

 

Exercises independent judgment with a calm, collective approach during emergencies and stressful situations.

 

Acts as an on-site lead when supervision is not available. Resolves questions, complaints, and requests that may involve policy interpretation.

 

Follow-up on customer inquiries and perform research to assure satisfactory resolution.

 

Assist with the training program by developing training material and training new Specialists.

 

As business dictates, Level II Specialists are eligible to be appointed by Management to a Quarterback temporary role.  Quarterbacks act in a temporary leadership role to support other specialists with issue escalation, consistency of work, and aid in building skill set, talent, experience, ownership, and accountability in the organization. Quarterbacks may also be assigned to temporary projects as dictated by management.

Essential Duties & Responsibilities (Continued)

 

SOC Specialist III

 

The Security Operations Center (SOC) Specialist III must be able to perform the duties and responsibilities as described in the Security Operations Center (SOC) Specialist I and II position.

 

Mentor other Specialists in providing outstanding customer service, technical direction, problem solving, decision-making, teamwork, quality work, and leadership of colleagues as required to provide for business need.

 

Provide input regarding the work performance of a Specialist to the assigned supervisor.

 

Take initiative on driving consistency and improvement throughout the SOC Specialist organization in regard to technical policies and procedures impacting daily work.

 

Ensure all policies and procedures impacting the SOC Specialist's work is documented in procedural format.

 

Drive quality call and alarm audits and coach SOC Specialists on standards that are required to ensure consistent and accurate support from the Security Operations Center.

 

Provide mentoring to other SOC Specialists and be responsible for training new employees on various policies and procedures upon completion of new hire training.  This includes alarm responses and access control process audits, procedure training as the new incumbent becomes more familiar with the multitude of processes that must be followed in any given situation, and efficient processing of alarms and requests for assistance.

 

Assist with scheduling of SOC Specialist shifts and will be responsible for filling any unfilled shifts when needed.

Accountable for other duties as assigned.

 

 

Core Competencies

Customer Focus
Employees & Teamwork/Diversity & Inclusion
Integrity/Excellence
Public Service/Environmental Stewardship
Safety

Salary Information - Nebraska Public Power District offers a competitive starting salary with opportunities for growth. 

                                  SOC Specialist I    - Non-Exempt Pay Grade 6:  $18.12 - $25.01 per hour

                                  SOC Specialist II   - Non-Exempt Pay Grade 7:  $19.88 - $27.45 per hour

                                  SOC Specialist III -  Non-Exempt Pay Grade 8:  $21.85 - $30.17 per hour

Travel Required: None

 

Nebraska Public Power District offers a competitive starting salary and an excellent benefits package including medical and dental insurance, 401K retirement plan, paid holidays, paid vacation, paid medical, training opportunities and more.

 

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at Nebraska Public Power District.

 

Nebraska Public Power District is an Equal Opportunity Employer

We are an Equal Opportunity Employer who values the contributions of its diverse work force. We are only legally able to hire persons who are 1) a United States citizen or national, 2) a lawful permanent resident of the United States, or 3) an alien legally authorized to work in the United States.

Hiring Philosophy
Federal EEO
E-Verify Participant
Right to Work
FMLA
Pay Transparency Nondiscrimination Provision