Wholesale Billing Specialist

Position Summary

The Wholesale Billing Specialist has overall responsibility for the implementation of the monthly wholesale billing processes and preparation of wholesale power bills, customer billing reports and transmission service bills in an accurate and expeditious manner each month. Incumbent is a primary contact for wholesale power and/or transmission customers to answer and provide information for all billing questions. 

The Wholesale Billing Specialist must be detail-oriented and be accurate in his/her work. Time management skills are essential in this position. Incumbent must be able to communicate technical billing issues (verbally and written) effectively and accurately.   The Incumbent understands and applies the provisions of NPPD’s various rates for services (GFPS, Special Power Projects, T-2 and ST, and their replacements) and will maintain and apply basic understanding of electric system fundamentals and operations, delivery of power and energy, metering principles, revenue metering and electric industry terms (demand, energy, point of delivery, point of measurement, loss factor, on-peak and off-peak hours, etc.). 

Incumbent embraces and exhibits a strong safety culture by making safety considerations a core part of doing business.

Education, Training and Experience

Bachelor's degree in business or technical/engineering related field plus 1 year of experience as described below. (OR)

Associate's degree in business or a technical/engineering related field plus 3 years experience as described below. (OR)

High School diploma/GED plus 5 years experience as described below.

Experience:

Experience in electric utility customer billing, working with customers to resolve utility issues , electric utility operations, electric utility technical studies and analysis, or  experience in revenue metering is required. Experience in both utility customer billing and revenue metering is preferred.

Licenses and/or Certifications

None

Essential Duties & Responsibilities

Interrogation, validation, correction (if necessary), maintenance and support of metered power and energy data from NPPD's wholesale metering points, various retail metering points and outside entities in conjunction with NPPD's Wholesale Billing and Reporting Database System (MV-90).

Review and analyze customer reports.  Verify appropriate billing losses (standard, actual, irrigation, non-irrigation) and Western Area Power Association (WAPA) x/y ratios to determine loads at NPPD’s billing location (Bus A), meter data (outages, meter malfunctions, load shifts) and other information necessary to support the billing process and validate the accuracy of bills .

Prepare wholesale power bills per department completion date for customers (blend, gen station, combo, limit/reduce) purchasing wholesale power service and transmission services under NPPD's GFPS, Special Power Products, T2, and ST rates and their replacements, research and include monthly load shifts and demand waiver requests, verify previous ratchet billed amounts and seasonal WAPA irrigation pumping allocation, determine sub-t planning and operations charge and reschedule reports and regenerate past months invoices to include adjustments (if required). 

Accountable for other duties as assigned.

Core Competencies