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Telecommunications Technician I, II, or III

Location: 

Norfolk, NE, US, 68701-7227

Nebraska Public Power District (NPPD) has an immediate opening for a Telecommunications Technician I, II, or III located at Norfolk Operations Center in Norfolk

Position closes December 2, 2020.  

Position Summary

Telecommunications I:  Entry Level technician position in a multi-level technical position structure.  Incumbent demonstrates and applies basic competence in telecommunication systems installation, operation, and maintenance activities as applicable to NPPD’s telecommunications system. 

Telecommunications II: Journey level skilled technician position in a multi-level technical position structure.  Incumbent demonstrates and applies broad-based technical competence in telecommunication systems installation, operations, maintenance, and trouble-shooting activities as applicable to NPPD’s telecommunication systems.  The incumbent also demonstrates and applies advanced technical expertise at a detailed level in at least three of NPPD’s telecommunications system disciplines serving as technical expert for installation, operations, maintenance and troubleshooting of same. Progression to this level is based on employee’s mastery and application of required skills.

Telecommunications III:  Highest level technician position in a multi-level technical position structure.  The incumbent demonstrates and applies advanced technical expertise at a detailed level in at least three of NPPD’s telecommunication system disciplines:  serving as technical expert for installation, operations, maintenance, and troubleshooting of same, masters two disciplines at the expert systems level and serves as technical advisor and management liaison in several of NPPD’s telecommunications system disciplines.  Progression to this level is based on employee’s mastery and application of required skills.

Education, Training and Experience

Telecommunications I, II, II

Associates Degree in electronics or equivalent military education/experience is required.

 

Telecommunication Technician I

Previous telecommunications equipment operations and maintenance experience is desired but not required. 

Must demonstrate understanding of basic electrical/electronic theory, the ability to read and understand schematics, the ability to effectively use test equipment used in telecommunications systems and the ability to effectively troubleshoot electronic circuits.

 

Telecommunication Technician II:

Must have passed oral, written, and practical skills testing for Technician Level I of NPPD’s Telecommunications Technician Progression Program.

 

Telecommunication Technician III:

Completed and passed Technician I and Technician II of NPPD’s Telecommunication Progression Program.  Progression to Level III Technician is based on employee’s demonstration of advanced skills as outlined in Level III Technician requirements.

Licenses and/or Certifications

None

Essential Duties & Responsibilities

Telecommunications Technician I:

Completing work assignments and working with internal and external customers to satisfy their requirements.  SAP reporting and authorization processes along with general telecommunication reporting and tracking requirements.

Installation, troubleshooting, repair, testing and general maintenance of telecommunication systems.

Applies skills and knowledge acquired through technical training to perform tasks and resolve issues associated with telecommunications systems and equipment.

Responds to customer service requests in a timely manner.  Resolves stated problems or issues to the customer’s satisfaction.

Must be able to travel, be on call, and be available for work on short notice as needed.

 

Telecommunications Technician II

Performs detailed operation and maintenance work in three of the seven disciplines (Carrier, Radio, Telephone, Data, Scada, Network Lines, and Network Channels).

Assists Technician Level I personnel in all work requirements where experienced technical skills are needed.  Provides technical support to engineering groups (Telecommunications and TSE).  Performs all preventative maintenance plans for systems in the qualified disciplines.  Completes Telecommunications Technician Progression Program requirements for a Level II Technician requirements within five years.

Installation, troubleshooting, repair, testing and general maintenance of telecommunication systems.

Applies skills and knowledge acquired through technical training to perform tasks and resolve issues associated with telecommunication systems and equipment.  Serves as technical resource to other technicians.

Essential Duties & Responsibilities (Continued)

Telecommunications Technician II (cont)

Responds to customer service requests in a timely manner.  Is effective in interviewing and probing techniques necessary to identify problems, determining root cause, and applying required corrective action.  Resolves problems or issues to the customer’s satisfaction.  Counsels customers on issues of a technical nature.

Must be able to travel, be on call, and be available for work on short notice as needed.

Works within SAP reporting and authorization processes and general telecommunication reporting and tracking requirements to perform daily work routines.  Advises other technicians regarding the same.

 

Telecommunications Technician III

Performs detailed operation and maintenance work in four of the seven disciplines (Carrier, Radio, Telephone, Data, Scada, Network Lines, and Network Channels) and expert work in two of the disciplines.  Assists Level I and II Technician personnel in all work requirements where experienced/expert technical skills are needed.

Installation, troubleshooting, repair, testing and general maintenance of telecommunication systems.

Applies skills and knowledge acquired through technical training to perform tasks and resolve issues associated with telecommunication systems and equipment.  Serves as technical consultant and advisor to other technicians.  Collaborates with management on technical and strategic issues regarding telecommunications.

Responds to customer service requests in a timely manner.  Is effective in interviewing and probing techniques necessary to identify problems, determining root cause, and applying required corrective action.  Resolves problems or issues to the customer’s satisfaction.  Counsels and advises customers and telecommunication department management on issues of a technical nature.

Must be able to travel, be on call, and be available for work on short notice as needed.

Works within SAP reporting and authorization processes and general telecommunication reporting and tracking requirements to perform daily work routines.  Advises other technicians regarding the same.

Accountable for other duties as assigned.
Core Competencies
Customer Focus
Employees & Teamwork/Diversity and Inclusion
Integrity/Excellence
Public Service/Environmental Stewardship
Safety

Salary Information - Nebraska Public Power District offers a competitive starting salary with opportunities for growth. 

Pay Grade -   11 Non Exempt

                    12 Non Exempt

                    13 Non Exempt

Typical Pay Grade Starting Salary Range:  Telecommunications Analyst I $29.58 - $37.36 Hourly

                                                              Telecommunications Analyst II $33.33 - $42.10 Hourly

                                                              Telecommunications Analyst III $37.38 - $47.22Hourly

 

Travel Required: 25% to 50% (With no or minimal overnight stays, less than 3 per month, typically within state of Nebraska)  Travel required may fluctuate by business need. This is an estimate and will be discussed further with candidates that receive an interview.

Nebraska Public Power District offers a competitive starting salary and an excellent benefits package including medical and dental insurance, 401K retirement plan, paid holidays, paid vacation, paid medical, training opportunities and more.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at Nebraska Public Power District.

Nebraska Public Power District is an Equal Opportunity Employer

We are an Equal Opportunity Employer who values the contributions of its diverse work force.

Hiring Philosophy

Federal EEO

E-Verify Participant

Right to Work

FMLA 

Pay Transparency Nondiscrimination Provision

We are only legally able to hire persons who are 1) a United States citizen or national, 2) a lawful permanent resident of the United States, or 3) an alien legally authorized to work in the United States.